Need to Return Something You've Purchased? Do not hesitate! 

Need help with a return? We're here to assist. Please review our return and refund policy below to understand the conditions and process.
For any questions, feel free to contact our support team at info@thecustomfy.com

Return & Refund Policy

At Customfy, we aim to make your shopping experience simple and hassle-free. Please read the following terms to understand which products are eligible for returns and refunds.

1. Return Policy

We accept return requests for regular (non-customised) products within 7 days of delivery.

To be eligible for a return, the product must meet the following conditions:

●      The product must be unused, unworn, and unwashed.

●      All original tags and labels must be attached.

●      The product must be returned in its original packaging.

●      The return request must be approved by our team before shipping.

●      Applicable return shipping charges must be paid by the customer.

Note: Applicable return shipping charges must be paid by the customer.

Important:-
Customised and personalised products are not eligible for returns, refunds, or exchanges.
As these products are made according to individual customer requirements, please carefully check the product details, personalisation instructions, and size before placing your order.

2. Damaged or Missing Products

Please check your order immediately after delivery. For eligible regular products, any damaged, missing, or incorrect item must be reported within 24 hours of delivery.

A clear, continuous 360-degree parcel unboxing video without pauses or cuts is required to support damage or missing-item claims.

3. Size & Fit

Please check the size chart and product measurements carefully before placing your order. Returns and refunds are not accepted for incorrect size selection or size mismatches.

4. Return Address

Once your return request is approved, please send the eligible product to the following address:

MematGo Pvt. Ltd. (Customfy)
GI-34, First Floor,
Lawrence Road Rampura Industrial Area , Delhi – 110035, India.

Please contact our support team before sending any product. Returns sent without prior approval may not be accepted.

5. Refund Process

Once we receive and inspect your returned product, we will notify you about the refund status.

Approved refunds for eligible regular products will be processed within 7–10 days of receiving the returned product.

Refunds will be issued to the original payment method, wherever supported. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

Please note: Refunds are not available for customised or personalised products.

6. Contact Us

Have questions about a return or refund? Our support team is here to help.

Phone / WhatsApp: +91 9715714714
Email: info@thecustomfy.com